Privacy Policy
Return Policy
Generally, all products include a 30-days Return Policy. We ask that you inspect all items upon received of the package, and report any damage.
I received the wrong product.
Please simply email us pictures of the product, product box, and any labels on the box for verification. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.
The product arrived damaged/defective.
If the merchandise arrives damaged or defective, please contact us immediately. We will have the product replaced as soon as possible. Please email us with pictures of the damaged merchandise, boxes, and shipping labels. The customer service representative will provide details on the replacement process. Please do not attempt to install any damaged merchandise, as this will void any damage claim.
How do I return a wrong/damaged/defective item?
After a merchandise is confirmed to be defective (No Fault of customer). Generally, we will cover 100% of the purchase price and free return shipping label.
I no longer want/need the product I ordered. Can I return it?
We do accept returns of products that have not been used or installed. A refund will be issued minus a 20% restocking fee (of the item price). We can issue a Return Label, but customer will responsible for the cost of label. All returned items are inspected upon returning and if an item returned under this pretense is found to have been intentionally damaged by the buyer or used beyond testing purposes, we reserve the right to refuse a refund. We do not accept return / exchange if the item has been installed. Customer are responsible for all shipping cost.
How do I contact you about my damaged or returned item?
You can send us a message by using our Quick Contact Form.
Shipping
For security reasons we currently ONLY ship to billing addresses. All billing addresses must match the credit/debit card used. If your billing address does not match the credit/debit card, you will be notified by email by a customer service representative at which time a correct billing address will need to be provided in order to successfully process the order.
Products shipping to Alaska, Hawaii, Puerto Rico, and Canada may be delayed depending on the shipping carrier provided by USPS. Please allow 14 business days before contacting us regarding your shipped product.
Warranty
Any products that are found to be defective are covered for a period of 30 days following the date of delivery.
Our HIDs comes with a standard 1 Year warranty. If you encounter any issues such as ballasts not working or bulb failures, please contact us for instructions for replacing the item.
We offer an extended warranty for most headlights for 1-year. All standard 30 day policies will be extended to one year if purchased.
Protuninglab will warrant that your product will be free of defects in materials and workmanship under normal use by the original consumer purchaser for 30 days from the date of delivery. This limited warranty does not cover any damage caused by improper installation, road hazard, accident, racing, misuse, alteration or normal wear and tear. This limited warranty does not cover vehicles used in racing or competition or vehicles with settings other than those set forth in the original manufacturer's specifications.
Cost of installation and labor is not covered in the warranty. Protuninglab.com and the Manufacturer shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts
FAQ
Here we answer some of your most common questions about products, shipping, and returns. You can also check our other dedicated shipping and returns policy pages for more information.
My product is no longer under the 30 day warranty, can I still replace it?
No exchanges or refunds will be given after the 30 days have passed. This can be extended to 1-year if the extended warranty is purchased. Please inspect and test all products upon receipt to avoid this kind of situation.
Can you do an advanced replacement?
We do offer advance replacements depending on the case. However we will require a deposit be left until the problem is resolved and original product returned, after which the deposit will be refunded. There are no exceptions.
What payment options do you accept?
We accept most major credit cards (Visa, Mastercard, Discover, and American Express) as well as Paypal. We do not accept personal checks, cashier's checks, or money orders.
I need my order faster. Do you offer express shipping?
We do not offer express shipping at this time.
Which shipping services do you offer?
We ship with UPS and the US Postal Service depending on the items ordered. We reserve the right to choose which carrier is used to ship your order.
How do I check the status of my order?
All customers will be emailed their tracking number(s) after the orders are shipped. If you do not receive an email, you may email us at support@protuninglab.com to request a status update.
My package was undeliverable or was refused by mistake.
Refused packages will be returned to and be held by Protuninglab until a reshipping fee is paid. Packages that are undeliverable will be returned to and be held by Protuninglab until a new address is provided and a reshipping fee is paid.
Please check your shipping address to make sure it is correct before submitting your order. Often times a request can be made to the shipping carrier to have the package held at one of their facilities to be picked up at a more convenient time.
How do I return an item?
Before any item is returned, the customer must contact us. The customer service representative will provide an RMA# and a more detailed explanation of the return process depending on the case.
I have a problem with my item, but it's past the warranty period.
No refunds or exchanges will be given after the 30 days have passed. Please inspect and test all products upon receipt to avoid this kind of situation.
The product I received looks different from what I saw online.
We make an effort to take the most accurate pictures of our products as possible. However, some items may vary slightly from the picture on our website due to lighting and picture angles.
Do you have installation instructions for your products?
We do not provide installation instructions for our products. We always recommend a professional install the items. If you would like to install them yourself, please contact us and we will try our best to provide instructions or reference material to aid you in your installation.
What warranty do you provide for your products?
We provide a 30 day warranty (from the day you receive your order) for all of our products. Our warranty covers all shipping damages and manufacturer defects. We will work with each customer to resolve any issues.
How do I prevent moisture from getting into my lights?
To prevent condensation or moisture from entering the lights, we suggest all lights be resealed with silicon before installation. If you are having a professional install your lights you should remind them to seal the lights before installing.
Canceling Orders
Canceled orders will be subject to a restocking fee of 20% of the item price, unless the item is in back order. Due to the nature of the items sold, the process is costly thus restocking will be taken affect. Please be absolutely sure you are going to purchase the product before checking out. Canceling because you changed your mind is not a valid reason.
CCFL and LED HALOS Rings. What's the difference?
CCFL stands for Cold Cathode Fluorescent Lighting. They are brighter than the normal LED halo rings. CCFL halos produce a nice continuous ring of light whereas the LEDs only light up two sides and the light is diffused throughout the ring.
LEDs last longer than CCFLs but sacrifice the brightness the CCFL has. Some of our LED Halos can be replaced. Contact us before returning the item.
What is a Canceller?
Cars with computer controlled headlights, including many vehicles from Mercedes-Benz, BMW, Audi, Volvo, Acura, Chevrolet, Chrysler, Dodge, Jeep, and Volkswagen typically display error messages on the dashboard when aftermarket HID kits are installed. These error messages may sometimes also cause the headlights on the vehicle to flicker on and off when the lights are being used.
The Canceller will eliminate the dashboard warnings, error codes, and the problems resulting from the error lights. Some users will require an additional Relay Harness to fix the issue.
Our Cancellers are Plug and Play with all of our HID kits and is compatible with all sizes.
HID FAQs:
HID not turning on after installing?
First check all of your connections. Make sure that there are no loose wires or plugs. Second check your connection to your ballast. Here is a diagram showing the basic wiring of the HID kit.
If the light does not turn on for one side try switching the ballast from one side to the other and see if the same issue is occurs. If you notice that the same thing is happening please contact us for replacement instructions.
After installation one or both of my lights shut off after I turn on the vehicle?
We highly recommend that you always turn on the vehicle first and then the lights. This sometimes occurs because HID kits required more power to turn on and with the car going from off to on the car loses power in between making the lights flash off.
This problem is also common on the following vehicles: BMW, Mercedes Benz, Chevy, Chrysler, and Dodge. The issue could be that the car computer is not recognizing the amount of voltage that is drawn by the HID kit and is making the HID bulbs act up. Or you have a vehicle with day time running lights or auto on lights
We recommend you to disable your Daytime Running Lights or turning them on full power if you have the HID installed and having these issues.
I installed my headlights with HID and my lights are flashing on and off like a strobe light, what is the issue?
You are probably installing the HID kit on the following vehicles BMW, Mercedes Benz, Chevy, Chrysler, and Dodge. Or you have a vehicle with day time running lights or auto on lights. If you answer yes to one or both of these questions, then the solution would be to get a canceller.
Backorders
It will take 1-2 business day to process and ship out items from our warehouse to the customer. Some item requires special order through manufacturers such as Spacers, Intake Manifolds, Intakes, Exhausts, etc.
Backorders will be notified through email, within 1-2 business days. If you have not receive a confirmation or a tracking number within the days pointed out, please email us at support@protuninglab.com to find out if your item was placed and/or shipped out.
Please contact our customer service if you have any questions:
By Phone: (909)-253-0026
By Email: Support@ProTuningLab.com
Available 9AM - 6PM PST Monday - Friday
Store Address
ProTuningLab Inc
17531 Railroad St Suite E
City of industry, CA 91748
Phone: 1(909)-253-0026
PST: 9AM-6PM M-F