• GENERAL RETURN GUIDELINES:

- All orders have a 30 day return policy standard. We ask that you inspect the item's condition upon receiving the package upon arrival. We are not responsible for late inspections of products out of the 30 days

- All orders require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number by contacting our customer service through phone or email (909-253-0026 / support@protuninglab.com). Returns labels include all RMA #'s on them. Customer is responsible for return shipping costs of the product.

- All orders for refund may be subjected to a restocking fee depending on the item cost of up to 20%. Item must be in brand new condition in order to be eligible for any returns.

- All orders with unopened packaging boxes may be returned back to us within the 30 days. Shipping fees apply for returns.

- Products that are not directly purchased from ProTuningLab.com are not returnable to us and are not eligible for any refunds or exchanges. NO EXCEPTIONS

- Orders beyond 30 days are not eligible for refund. NO EXCEPTIONS

- Items that are scratched, blemished, or handled improperly as a result of installation attempt, and/or taking the item out of the packaging may increase restocking fee based on condition. If the item is clearly used, the item is not eligible for a return for refund or exchange.

- Original packaging box and material MUST be sent back with the item. We are not liable for IMPROPER packaging of the items once it is in you possession. Please make sure to package up the item back to its original state with the shipping material. Any blemishes or damages caused by improper packaging is not under ProTuningLab's liability and consumer will be responsible for either a restocking fee (minimal blemishes) or can result in a rejection of return (if the item is completely broken as a result of improper packaging). We are distributors NOT manufacturers; we do not have extra branded item boxes laying around. The manufacturer brands only provide 1 specific item box along with a specific batch serial # to identify the item, and date of production. All of these are required for a proper return.

- Examples of Improper Packaging / Conditions Not Accepted: Show

• PRODUCT DEFECTS, ISSUES AND WARRANTIES:

  
  - Items must be under warranty period in order to be eligible for warranty. Please check the item's warranty period in the website.
  
  - Proof of Defect must be provided per return. A warranty may be rejected if proof of defect is not sent with the order. NO EXCEPTIONS
  
  - All Items returned for warranty purposes are TESTED to replicate the alleged defect. If the defect is legitimate the item is deemed defective. If the item's alleged defect cannot be replicated it is not considered a warranty. Example: LED DRL Strip is not lighting up. We will use a 12V tester to send power directly to the unit. If the LED DRL strip is not working that is a defect. If the LED DRL strip lights up, the issue is not related to the product and cannot be deemed as a product defect.
  
  - If the item is found to be defective and in warranty, we will exchange the item out for a brand new unit. Shipping is covered up to 30 days of the order date. Proof of defect is required through pictures or videos via email.
  
  - Products that are returned but do not exhibit the described reason for return may be declined for return (ie. a tail light not turning on but tested in our facility and works properly without any issues; the underlying issue may be an installation error).
  
  - All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box.
  
  - Any products found to be modified, tampered, customized, or altered in any way are not eligible for refunds or exchanges. NO EXCEPTIONS
  
  
  - If a component is missing from an order we are able to replace it only. We are not able to return an order for refund if it is missing components (harness, hardware, etc). NO EXCEPTIONS
  
  - We are not able to cover any installation costs of the products. That responsibility of installation has to be covered by the customer.
  
  

• ORDER DAMAGED FROM SHIPPING:

  
  - Must be reported within first week of arrival. We ask of you to check the condition of the product just in case before install even if you are not planning to install the product for awhile. We must file a shipping claim with the shipping carrier during that time frame so you must report if any damages are found with the item.
  
  - We will issue a return label to your email address to return damaged items from shipping. Please do NOT install or use the product in this time frame.
  
  
  - The returned item must be in brand new condition with the exception of the shipping damage. If the item is installed or used and show damages, we cannot cover for that as the item is in a "used" condition after being installed. Please make sure you check the contents of the packages for any damages. NO EXCEPTIONS
  
  

• CANCELLING AN ORDER

  
  - We are able to guarantee a cancellation of the order if the request is made within the same business day. We do process orders immediately so we cannot promise by the next business day to cancel your order. We will always do our best to cancel your order if you request it.
  
  - We are not liable for any shipping costs back if we cannot cancel the order. Please make sure you finalize your order.
  
  - Cancelling an order will have a cancellation processing fee. Since all transactions have fees, cancelling and issuing a refund has a processing fee on our end as well. This fee can vary depending on the cost of the order.
  
  - Please request to cancel the order by phone (909-253-0026) or through email (support@protuninglab.com) with your order #.